A recent report by global IT services firm Accenture revealed that about three-quarters of companies worldwide are burdened with 55 per cent or more of legacy tech debt. This tech debt is significantly impacting Communications Service Providers (CSP) organizations beyond just the IT function.
Mathangi Sandilya, Global Technology Industry Group Lead at Accenture, emphasized the need for CSPs to address tech debt by decoupling legacy systems and embracing a Digital Core. Companies with lower tech debt have been found to outperform their peers in various aspects such as IT costs, business agility, and financial growth.
The report, based on a survey of 252 global CSP senior executives and decision-makers in November 2023 across 22 countries, highlighted the rising financial and operational costs of maintaining legacy systems. It also pointed out that failure to achieve ongoing IT transformation could result in missed growth opportunities for companies.
Despite the recognition of the importance of advanced technologies like cloud-first infrastructure and AI, the report noted that only a small percentage of CSPs have implemented best practices and advanced towards higher stages of technology adoption. This gap highlights the need for accelerated transformation in the industry to stay competitive and agile in the future.
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