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7 Incredible Ways to Deliver Perfect Customer Service

Read on to learn about 7 ways to wow your customer base with an outstanding customer experience every time.

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Ways to Deliver Perfect Customer Service

As of 2018, there were over 30 million small businesses registered in the United States alone. This means that, if you’re a business owner, saying you have a lot of competition would be a gross understatement. Thanks to the internet, you’re in competition with other businesses in your niche all over the world. 

Because of all this competition, you have to go above and beyond to stand out among the crowd. And one of the best ways to do so is by providing excellent customer service.

By giving your customers the greatest experience possible, you’re more likely to retain current customers and gain new ones, no matter how crowded your niche is. How do you do that? Well, we have the answer for you right here!

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Read on to learn about 7 ways to wow your customer base with an outstanding customer experience every time.

1. Exude Positivity

Not every customer is going to be the most enjoyable to deal with, but it’s extremely important to maintain a positive attitude regardless of the situation. Even the most difficult customer should be met with kindness and understanding.

You never know, your positive attitude might be what turns them into your most loyal patron. Not to mention, using positive language is one of the best ways to avoid conflict in the first place.

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If you have to put a customer on hold while you’re speaking to them, be sure that you have a hold message or music that’s actually enjoyable to listen to. If you’re unsure about the type of hold message you should choose, you can learn more over on Amazing Voice.

2. Use First Names

When you first come into contact with a customer, ask them their full name. Then, unless they express a different preference, always address them by their first name.

This will help to promote a sense of familiarity with your business and makes the customer feel that you’re connected.

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That said, you should only use their first name if you’ve asked for it first or you’ve been in contact with this person before. If you’re cold calling or have yet to ask their name, it can be off-putting to the customer to hear someone refer to them by their first name.

3. Keep It Personal

Continuing with the idea of personalizing interactions with your customers, you should do your best to make your customers feel that you care about them as a person.

For convenience’s sake, it’s easy to begin referring to customers by their order or inquiry number but you should never do this. Instead, make your newsletters, emails, phone conversations, and voicemails, light and conversational.

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Speak to them in a professional but friendly manner, and never make them feel like a number. Yes, using numbers to refer to customers is a typical business practice, but remember, the goal is to be above the norm.

4. The Customer is Always Right

Let’s say you have an online business where you sell artisanal body soap. You get an email from an irate customer, complaining that they received lavender when they ordered vanilla. You check their order form and see clearly that they indeed ordered lavender.

Are they technically wrong in this situation? Yes. But should you treat them as if they’re wrong? No. The customer is always right.

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Instead of meeting their anger with anger, maintain that kind, positive attitude. You can politely point out that they ordered the wrong product, but then apologize for the mistake and offer to exchange their order.

5. Stay Active on Social Media

The internet has changed the landscape of business completely, and one of those changes is the advent (and subsequent rise in popularity) of social media. Social media isn’t just a handy tool, it can be what launches your business.

That said, it can also be overwhelming, as there are several different platforms to choose from. Our advice? Choose one or two platforms and stick to them.

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In these platforms, be as active as possible. This will not only improve your customers’ familiarity with your brand but will help you to be more available to receive their thoughts and concerns.

6. Offer Guarantees

If you don’t stand behind your product, how can anyone else? Providing your customers with a money-back guarantee will make them feel more confident investing in your products and build trust between your customers and your brand.

Now, many businesses offer some sort of refund policy, this isn’t new. To stand out, you need to make yours lenient and straightforward. This means leaving out any complicated legal jargon and outlining your terms in an easy to understand bullet point list.

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A 30-day guarantee is pretty standard; to take it to the next level, consider offering a 60 or 90-day guarantee. You could also make your guarantee no questions asked, meaning your customers aren’t required to offer an explanation or jump through any hoops to return their purchase.

7. Take Feedback Seriously

Speaking of customers’ thoughts and concerns, you should always take their feedback seriously. You’re going to get both positive and negative comments. And though the negative ones are sometimes difficult to take, taking them into consideration and making changes accordingly can make all the difference for your brand.

Try to acknowledge every comment, especially at the beginning. This will make your customers feel heard and valued by you and your brand.  The 4 Key Elements of Successful Branding

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Provide Top-Notch Customer Service With These Tips

As a business owner, you know that you couldn’t operate without your customers, which is why providing the best customer service you can is imperative. Treat your customers with the utmost respect, stay in contact with them, and express genuine concern for their thoughts and feelings.

With top-notch customer service, every customer who comes across your company will walk away having had a positive experience.

Looking for more ways to take your business to the next level? Be sure to check out our blog!

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Manvendra Chaudhary, with over 5 years of professional experience as CEO of Unique News and Megalent Marketing, shares insights on life, business, and health for your success.

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