The Bureau of Civil Aviation Security (BCAS) has directed seven airlines to ensure that the last baggage is delivered within 30 minutes as per the Service Quality Requirements of Operation, Management and Delivery Agreement (OMDA). The airlines have been given 10 days to implement the required measures by February 26.
The BCAS issued letters to Air India, Indigo, Akasa, SpiceJet, Vistara, Air India Express Connect and Air India Express, instructing them to ensure the timely delivery of the last baggage. The monitoring of the time of arrival of baggage at belts of six major airports began in January, and the performance of all airlines has been continuously monitored on a weekly basis.
According to the BCAS official, while there has been some improvement in the airlines’ performance, it is not in line with the mandates. The mandates require the first baggage to arrive at the baggage belt within 10 minutes of the aircraft engine shutting off, and the last bag within 30 minutes of the same. The BCAS has emphasized that the mandated levels must be achieved in all airports where the airlines operate.
The directive from the BCAS comes as a part of its continuous exercise of monitoring the service quality and ensuring that airlines comply with the agreed-upon standards. The timely delivery of baggage is an essential part of ensuring a positive passenger experience, and it is crucial for airlines to adhere to these standards to maintain quality service. The airlines have been urged to take the necessary steps to meet these requirements within the stipulated deadline.
In conclusion, the BCAS has instructed seven airlines to ensure the timely delivery of last baggage within 30 minutes as per the Service Quality Requirements of OMDA. The airlines have been given a deadline of February 26 to implement the required measures to meet these standards. The BCAS will continue to monitor the performance of the airlines to ensure compliance with the mandates and uphold the quality of service for passengers.
