Adani Group-run Thiruvananthapuram International Airport named best global arrival airport
Thiruvananthapuram International Airport Recognized as Best Airport at Arrivals Globally
Thiruvananthapuram, March 11 (IANS) – The Thiruvananthapuram International Airport, managed by the Adani Group, has been awarded as the best airport at arrivals globally at the Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards 2023. Sharing the honor with two other airports, the Kempegowda International Airport (KIA) in Bengaluru, and the Zayed International Airport (Terminal A) in Abu Dhabi, the recognition is based on passenger feedback.
“We are delighted to receive this prestigious award. This adds as a feather in the cap for Thiruvananthapuram International Airport, which reflects the airport’s dedication to creating a seamless travel experience for the passengers,” said a release issued by the airport. The ASQ awards are a testament to an airport’s commitment to providing outstanding customer experience, with the ACI highlighting the importance of passenger satisfaction in their evaluation process.
The ASQ Programme, in partnership with leading travel technology company Amadeus, is recognized globally as the preeminent airport customer experience measurement and benchmarking program. Unlike other industry programs, ASQ’s approach is based on live research carried out through surveys directly administered to travelers at the airport, capturing their satisfaction levels across various performance indicators.
Stefano Baronci, Director General of ACI Asia-Pacific & Middle East, commended airports in the Asia-Pacific region for excelling in customer service despite challenges posed by the Covid pandemic. He stated, “Although the Asia-Pacific region has been the hardest hit by the Covid pandemic, airports in the region have invested significantly in technology, human resources, and infrastructure to ensure that passengers continue to have a memorable and seamless experience.”
The surveys conducted covered over 30 performance indicators related to key elements of the passenger’s airport experience, such as ease of navigation, check-in procedures, shopping, and dining offerings. This recognition underscores the efforts put forth by Thiruvananthapuram International Airport and other award-winning airports to enhance the overall passenger experience and uphold high standards of service in the aviation industry.
–IANS sg/arm
