Zomato Introduces Large Order Fleet for up to 50 People
New Delhi, April 16 (IANS) Online food delivery platform Zomato has rolled out a ‘large order fleet’ designed to serve orders for a gathering of up to 50 people. Zomato Co-founder and CEO Deepinder Goyal announced this new service on social media platform X, stating that the fleet is specifically tailored to handle group, party, and event orders with ease.
Goyal mentioned, “This is an all-electric fleet, designed specifically to serve orders for a gathering of up to 50 people.” Previously, such large orders were handled by multiple regular fleet delivery partners which did not meet the company’s customer experience standards. With the introduction of this new fleet, Zomato aims to improve the overall experience for customers placing large orders.
The CEO shared that these new vehicles are still a ‘work in progress’ and additional enhancements like cooling compartments and hot boxes with temperature control will be added to ensure that the orders arrive in optimum condition. This initiative is expected to address most of the challenges faced by customers when placing large orders on the platform.
In addition to this development, Goyal also highlighted the company’s commitment to providing medical aid in roadside emergencies. Zomato has trained over 20,000 delivery partners in 31 cities under the ‘Emergency Heroes’ programme to ensure they are fully equipped to handle medical emergencies while on duty. This comprehensive approach reaffirms Zomato’s dedication to both customer service and delivery partner welfare.
